Privacy Policy

Last Updated: August 2026

Introduction

This Privacy Policy outlines how Rezonate (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you use our website at https://rezonate.co.nz (“the Website”). We are committed to protecting your privacy and handling your data in an open and transparent manner in compliance with the New Zealand Privacy Act 2020.

This website is owned and operated by rezonate.co.nz in New Zealand, where New Zealand laws apply.

Agreement to Terms

By accessing and using the Website, you agree to the terms outlined in this Privacy Policy. If you do not agree to these terms, you are not authorized to access and use the Website, and you must immediately stop doing so.

Information We Collect

Visitor Information

If you are a visitor or registered user, we may collect statistical data about your visit, including:

• Date, time, and length of your visit
• URLs or addresses of the website pages you visit
• Operating system and browser used
• Search engine and IP address of the computer used to connect to the internet
• Domain name from which you are accessing the internet

Contact Form Information

When you submit information through our contact form, leave comments on our website, or make an online booking, we collect:

• Name
• Email address
• Any additional information you share within your message

Booking Information

All bookings are made through Setmore.  When you make an appointment through Setmore, the information you provide is subject to Setmore’s Privacy Policy, which can be found at https://www.setmore.com/#privacy-policy.

Some personal information is required in order for us to respond to enquiries, process bookings, and provide our services. If you do not provide the required information, we will be unable to respond to your enquiry, complete your booking, or provide the requested service.

Payment Information

• Stripe Payments: When making payments through Stripe, all card details are entered directly on Stripe’s platform. We do not collect or store your full payment card details. Stripe’s privacy policy applies to this information: https://stripe.com/nz/privacy.

How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and maintain our services
• To process your appointment bookings
• To respond to your inquiries and contact requests
• To send you transactional information related to your bookings
• To improve our website and services
• To comply with legal obligations

Marketing Communications

When you make an online booking, your name and email address may be added to our Mailchimp contact database for the administration of our client communications.

We may send occasional newsletters or other communications where you have consented to receive them, or where consent may reasonably be inferred from your existing relationship with Rezonate, as permitted under New Zealand law.
You can unsubscribe at anytime by:

• Clicking the “Unsubscribe” link at the bottom of any newsletter email
• Contacting us directly at wellness@rezonate.co.nz to request removal from our mailing list

Unsubscribing from marketing communications will not prevent us from sending transactional information that is necessary in connection with your bookings, appointments, or services.

Storage and Security of Your Information 

Website Contact Form and Hosting

Our website is hosted by DigitalRefinery.co.nz. Information collected through our website contact form is:

• Stored on our WordPress website
• Managed in accordance with the hosting provider’s data protection and privacy practices
• Subject to Digital Refinery’s data storage and security policies

For detailed information about Digital Refinery’s data handling and privacy practices, please refer to their official website at https://digitalrefinery.co.nz/privacy-policy or contact their privacy officer directly.

We take reasonable steps to ensure that the hosting and storage of your personal information are conducted with appropriate security measures to protect against unauthorized access, collection, use, disclosure, copying, modification, or disposal.

Third-Party Services

We use several third-party services to operate our business:

1. Setmore: When making a booking, your information is handled according to Setmore’s Privacy Policy.
2. Stripe: For payment processing, subject to Stripe’s Privacy Policy.
3. Digital Refinery: Our website hosting provider, responsible for the technical infrastructure and data storage of our website. Your website interaction data may be processed through their systems, subject to their privacy and data protection policies available at https://digitalrefinery.co.nz/privacy-policy. \
4. Mailchimp:  Used to manage our email contacts and communications, subject to Mailchimp’s Privacy Policy.
5. Zapier: Used to connect and transfer information between some of our business systems, subject to Zapier’s Privacy Policy.

Third-Party Use

We may provide personal information to our third-party service providers as identified in this Privacy Policy where needed to provide our services or operate our business, or where required by law.

1. Detect and block spam
2. Measure the effectiveness of advertising on our website
3. Identify user behaviour and trends
4. Maintain and optimize the technical performance, operation, and security of our website

These service providers may have access to personal information needed to perform their functions but are prohibited from using it for other purposes.

Disclosure of Information

We do not sell your personal information. We may provide personal information to the third-party service providers identified in this Privacy Policy where needed to provide our services or operate our business. We may also disclose personal information where required or permitted by law, including to:

1. Comply with applicable laws and regulations
2. Respond to a subpoena, court order, or legal process
3. Protect our rights, privacy, safety, or property
4. Enforce our terms of service

We may disclose statistical, personally unidentifiable data on an aggregated basis for trend analysis, in a way that ensures no individual can be identified from such data.

Your Rights Regarding Your Information

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of any information that is inaccurate, incomplete or misleading

You may also request deletion of your personal information, except any information we are obliged to keep for administrative, legal, or security purposes.

To exercise any of these rights, please contact us at wellness@rezonate.co.nz.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at wellness@rezonate.co.nz.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of New Zealand. If you are located outside New Zealand and choose to provide information to us, please note that we transfer the data to New Zealand and process it there.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Name:  Debby Emeny  –  Email: wellness@rezonate.co.nz